Quality in Primary Care Open Access

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Editorial - (2016) Volume 24, Issue 1

Kindness and Service Mind: Key for Quality in Primary Care

Viroj Wiwanitkit
Professor, Hainan Medical University, P.R.China
*Corresponding Author: Viroj Wiwanitkit, Professor, Hainan Medical University, P.R.China, E-mail: wviroj@yahoo.com
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The primary care is the basic service in public health that can be seen in any countries. How to provide the best service is usually the question in public health policies planning. To manage the service, there are several attempts to use several methods for promoting quality service. The use of quality management system is the good example. In the present day, several quality systems are used for management of health care such as ISO, HA, etc [1 – 3]. The use of those systems can be effective but the problems in service can still be detected. Conceptually, the response to the patients’ need and requirements is the basic rules. The checklist –formatted practice is usually done in order to fulfill the quality criteria. However, in real life, individual care case by case has to be considered. The basic original concept in biomedicine, to provide single standard care to everyone has to be used. The service mind is the widely mentioned necessity for every medical personnel [4]. This means that the medial personnel have to have the competency to provide a service. In the present day, many curricula in medicine and public health include several subjects but usually lacks for the specific session on ethics. Indeed, kindness is the basic principle in all religion. Practicing with ethical mind to give the best care to the patients is the need. In the present day, in many health care service center, the practitioner usually focuses on evidences for patient identification, financial reference and disease investigation. It is no doubt that the patient is sometimes neglected for proper care, primary supportive care for physical and mention illness, waiting for clearing of patient’s right for medical service charge clearance. Sometimes, over investigation and harmful practice is done focusing on diagnosis without concern to give primary treatment to the patient. It should be the time to rethink and use the new paradigm to shift from package care due to quality criteria checklist to specific individualized holistic care to each patient. Patient – driven improvement process has to be considered [5]. Kindness and service mind have to be the necessary requirement for any medical practitioner rather than skill and good knowledge. Finally, or recalling the primary care practitioner, please give the care to the patients in the same way as you wand when you have an illness.


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