Journal of Diabetes Research and Endocrinology Open Access

CALLERS’ PERCEPTIONS OF RECEIVING ADVICE VIA A MEDICAL CARE HELP LINE

26^th International Conference on Clinical Diabetes

December 14-15, 2017 Rome, Italy

Mayvor Strom, Bertil Marklund and Cathrine Hildingh

Primary Health Care, Sweden University of Gothenburg, Sweden Halmstad University, Sweden

Scientific Tracks Abstracts: J Diabetes Res Endocrinol

Abstract:

Background: Telephone consultations with specially trained nurses are becoming an increasingly common form of care. Aim: To describe patientsâ�?�? perceptions of receiving advice via a medical care help line. Results: The patients perceived the help line as a professional, reliable and easily accessible asset in everyday life, that self-care is promoted through personal advice and that the help line is a partner with whom one can discuss reflections and feelings. It is also a kind of â�?�?back upâ�?. The advice service is perceived as satisfactory when the nurse is calm, friendly, confirming and shows respect. Compliance and acceptance are enhanced when patients feel involved in the decision-making process. The fact that the service is easily accessible is perceived as simple and time-saving. Conclusions: Seen from the patientâ�?�?s perspective, the telephone contact with the help line is a simple, easily accessible and secure alternative that is appreciated and used. Caring encounters gave rise to feelings, influenced by the agreement between oneâ�?�?s own needs and expectations, the encounter between human beings and the care provided. More in-depth studies is needed focusing on the patientâ�?�?s perspective and characterises of the caring encounter over the telephone. Relevance to Clinical Nursing: Improved understanding of the patientâ�?�?s perspective on the care provided leads to increased staff satisfaction and motivation. Care encounters by phone are common today for nurses and their well-being at work is beneficial for both them and the care they provide and thereby for the patients. Triage help line nurse advice patientsâ�?�? perspective telephone care phenomenography callers perspective tele-nursing

Biography :

Mayvor Strom has completed her PhD from the Sahlgrenska Academy, Sweden in 2009. She is a Trained Nurse/Midwife in service with a Master’s degree in Environmental Medicine. She has lot of experience in advising patients regarding medical care over telephone (helpline). She thinks that the daily care meeting is crucial and a very important part of overall care.